Client Support Specialist

000310 Ops Partner Support West · Sandy, Utah
Department 000310 Ops Partner Support West
Employment Type Full-Time
Minimum Experience Mid-level
Compensation $37,000-$39,000


Overall Responsibility:

Support Telarus agent pricing requests, monitor provisioning statuses for orders, and support immediate agent needs and activities for cable requests.


Key areas of Responsibility:

  • Review and submit contracts for cable orders
  • Update cable portals with order details
  • Email partners with updates, need paper trail
  • Employee must maintain consistent communication with manager throughout his/her employment
  • Communicate status updates of orders to the partner
  • Provide installation, construction updates
  • Proactively monitor provisioning statuses and address/escalate as needed
  • Track order status and update as needed using system Telarus provides
  • Facilitate paperwork generation processes between the supplier and the agent
  • Attend ongoing training with Suppliers to learn new product offerings
  • Regular, consistent, predictable attendance is an essential job function
  • Increase knowledge of the Telarus Back Office portal and tools
  • Complete milestones competency testing within 90 days of employment  


Qualifications:

  • Must have at least 4 years of work experience in an office, customer service, retail or support desk role
  • Extremely proficient with grammar, spelling, and writing
  • Very detail-oriented and able to juggle new and ongoing customer needs
  • Knows how to balance a warm, yet professional written tone and understands how it reflects our brand
  • Technically savvy and able to learn new software platforms quickly
  • Cool under pressure when faced with a backlog of work or frustrated customers
  • Willingness to jump in and help on other projects, as needed
  • Effective communicator via phone or email
  • Effective listener
  • Ability to manage multiple projects and identify/address individual issues
  • Display ability to critically think through issues to identify an appropriate solution
  • Maintain a role of ethics and honesty 
  • 40 hours continuing education per year
  • Must have background managing email workload


Job Type: Full-time

Schedule: Monday to Friday, no weekends, or holidays

Salary range: $37,000-$39,000 plus incentive compensation. Salary offers will be based on experience.


Benefits offeredTelarus offers a competitive salary, comprehensive benefits plan including 401k with matching and flexible PTO. Our headquarters are in Sandy, Utah. This position is open to anyone authorized to work in the United States.

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  • Location
    Sandy, Utah
  • Department
    000310 Ops Partner Support West
  • Employment Type
    Full-Time
  • Minimum Experience
    Mid-level
  • Compensation
    $37,000-$39,000